SMS Broadcast

GDPR

Overview

Passed in 2016, the new General Data Protection Regulation (GDPR) is the most significant legislative change in European data protection laws since the EU Data Protection Directive (Directive 95/46/EC), introduced in 1995. The GDPR, which becomes enforceable on May 25, 2018, seeks to strengthen the security and protection of personal data in the EU and serve as a single piece of legislation for all of the EU. It will replace the EU Data Protection Directive and all the local laws relating to it.

We support the GDPR and will ensure all SMS Broadcast UK services comply with its provisions by May 25, 2018. Not only is the GDPR an important step in protecting the fundamental right of privacy for European citizens, it also raises the bar for data protection, security and compliance in the industry.

FAQ

What is the GDPR?

Data protection laws govern the way that businesses collect, use, and share personal data about individuals. Among other things, they require businesses to process an individual’s personal data fairly and lawfully, allow individuals to exercise legal rights in respect of their personal data (for example, to access, correct or delete their personal data), and ensure appropriate security protections are put in place to protect the personal data they process.

We have taken steps to ensure that we will be compliant with the GDPR by May 25, 2018.

Who does the GDPR apply to?

The GDPR applies to all entities and individuals based in the EU and to entities and individuals, whether or not based in the EU, that process the personal data of EU individuals. The GDPR defines personal data as any information relating to an identified or identifiable natural person. This is a broad definition, and includes data that is obviously personal (such as an individual’s name or contact details) as well as data that can be used to identify an individual indirectly (such as an individual’s IP address).

Does GDPR apply to SMS Broadcast UK's customers?

Yes, all customers of SMS Broadcast UK are processing the personal data of EU individuals when using our products and services.

What are SMS Broadcast UK's customers responsibilities under GDPR?

All SMS Broadast UK customers must comply with GDPR when using our services.

What is SMS Broadcast UK's role under GDPR?

We act as both a data processor and a data controller under the GDPR.

SMS Broadcast UK as a data processor: When customers use our products and services to process EU personal data, we act as a data processor. For example, we will be a processor of EU personal data and information that gets uploaded into or sent from your account. This means we will, in addition to complying with our customers' instructions, need to comply with the new legal obligations that apply directly to processors under the GDPR.

SMS Broadcast UK as a data controller: We act as a data controller for the EU customer information we collect to provide our products and services and to provide timely customer support. This customer information includes things such as customer name and contact information.

What have we done to comply with GDPR?

We have conducted an extensive analysis of our operations to ensure we comply with the new requirements of the GDPR. With the help of external advisors, we have reviewed our products and services, customer terms, privacy notices and arrangements with third parties for compliance with the GDPR. We can confirm we will be fully compliant with the GDPR by May 25, 2018.

What personal data do we collect and store from our customers?

We store data that customers have given us voluntarily. For example, in our role as data controller, we may collect and store contact information, such as name, email address, phone number, or physical address, when customers sign up for our products and services or seek support help. We also may collect other identifying information from our customers such as their IP address.

We separately act as a data processor when customers use our products and services to process EU personal data, such as uploading personal data to their account. Customers decide what personal data, if any, is uploaded to our products and services.

Do we transfer data internationally?

The GDPR replicates the Data Protection Directive restrictions on transferring data outside the EU and prohibits the export of personal data outside of the EU to non-EU recipients unless the export meets certain criteria.

Although we are headquartered in Australia, SMS Broadcast UK has data centers and customers in the EU. In certain circumstances, we will process personal data that originates from the EU in Australia where we provide a level of protection of privacy that complies with the EU rules.

How do we handle delete instructions from customers?

Customers have the ability to remove or delete some personal information. Likewise, customers may deactivate their account and request that all personal data we have collected and stored is deleted. To arrange for your personal or customer data to be deleted please make your request through the "contact us" links when logged into the customer portal.

How can a customer view and download content from our services?

You can view and download all content from your account through the customer portal.

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